Direct General Insurance Phone Numbers and Emails

Toll-Free Number:

  • (800) 462-2123
    Toll Free
Send Message

Customer Service:

  • (888) 293-5108
  • (888) 781-0585
  • (888) 325-1190


  • (877) 468-3466


  • (800) 325-1088


  • (336) 435-2000

Investors/ Franchising:

  • (212) 380-9462


  • (877) 777-3245
    DMCA Inquiries
  • (615) 942-2814
    DMCA Inquiries


  • (833) 684-0492

Sales/ Reservations:

  • (800) 847-2886

Direct General Insurance Emails:

Customer Service
Investors/ Franchising
DMCA Inquiries
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How to Contact Direct General Insurance Customer Service?

Most Popular Number:

(800) 462-2123
Toll Free
Total calls: 38 Issues resolved: 2 Last call: Mar 1, 2024

What Is the Direct General Insurance Customer Service Phone Number?

For Direct General Insurance customer service, individuals can contact the Direct General Insurance source via a toll-free number at 1-800-462-2123. The specific customer service lines are divided into categories, with the company’s customer service numbers 1-888-293-5108 dedicated to auto insurance inquiries, 1-888-781-0585 for health insurance concerns, and 1-888-325-1190 for questions related to home insurance. Customers can contact the dedicated claims hotline at Direct Insurance phone number,1-800-325-1088. It is possible to connect at 1-336-435-2000 for matters requiring assistance at the headquarters.

How Do I Contact Direct General Insurance Support via the Website?

Direct General Insurance company provides various options for customers to contact support through their website. To access assistance, individuals can visit the "Contact Us" section. There, they will find multiple channels for communication, including calling, chatting, and emailing. Customers can call the Direct Insurace contact team at 1-800-468-3466 for immediate assistance.
Alternatively, the website offers a chat feature with Michael, a virtual assistant. Users can input their names and engage with the virtual assistant to seek help. They can request it during the chat if they prefer to speak with a live agent. If no chat representatives are available, customers are advised to call the claims department at 1-800-468-3466 to ensure their queries are promptly addressed.

What Are the Direct General Insurance Customer Support Business Hours?

Direct General Insurance does not explicitly provide information regarding customer support business hours on its website. For specific details on their operating hours, individuals are encouraged to contact the customer service department directly at the provided phone numbers. The corporate office address is listed as National General Insurance, PO Box 3199, 5630 University Parkway, Winston-Salem, North Carolina, 27102-3199, United States. Another location is listed as the primary office at 59 Maiden Lane, New York, NY 10038, United States.

What Is the Direct General Insurance Corporate Office Address?

The corporate office address for Direct General Insurance is provided as National General Insurance, PO Box 3199, 5630 University Parkway, Winston-Salem, North Carolina 27102-3199, United States. Moreover, Direct General Insurance has another primary office at 59 Maiden Lane, New York, NY 10038, United States. This secondary office location may serve specific functions or regional operations for the company. Having multiple office locations allows the company to manage its operations efficiently, potentially catering to different aspects of its business.

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Contact Information

Direct General Insurance Help Center:

Corporate Office Address:

National General Insurance
P.O. Box 3199 5630 University Parkway
Winston-Salem , North Carolina 27102-3199
United States

Other Info (opening hours):

Other Location:

Primary Office

59 Maiden Lane

New York, NY 10038

United States

More contact details


+1(336) 435-2190

Direct General Insurance Rating Based on 8 Reviews

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Summary of Direct General Insurance Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Direct General Insurance?

Product/ Service Question:

  • “Insurance”
  • “I need copy of insurance policy”
  • “Lapsed insurance”

Payments and Charges Question:

  • “Make payment”
  • “Claims department fraud”
  • “Payment”

Request for Information Question:

  • “My name is Bonifacio Ruiz I need help fixing my car”
  • “Roadside assistance”
  • “AskQuestion about switching cars”

Staff Question:

  • “Lost tag on truck that your towing service picked up from cape towing I need my tag now please”

Activation/ Cancellation Question:

  • “Cancelation bill from moving from direct to ngic same company”

Account Question:

  • “Money hasn't came out of account for payment”

Cards Question:

  • “I need a copy of my id cards emailed to me asap”

Refund Question:

  • “I didnt recieve my refund”

Other Question:

  • “Accident”
  • “Claim”
  • “Reclamo”

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